HCL Technologies Ltd. (HCL), a leading global IT services provider, filed Bombay Stock Exchange (BSE) that it has entered into a six-year, multi-regional data center services and transformation engagement with Xerox Corporation. The contract will span mid-range services, business continuity and disaster recovery for Xerox’s information management operations. HCL will manage data center hosting and migration, virtualization, consolidation and storage architecture services across North America and Europe. In addition, HCL will provide architecture and consulting services for new technology and system design, adoption and lifecycle improvement. HCL will use its Business Service Management process to centralize and standardize Xerox’s data centers’ infrastructure. The engagement will also leverage HCL’s unique “zero-business” disruption based transition framework to ensure an accelerated risk-free transition across distributed regional data centers.
“Data center environments are the heart of our business operations and we look to partner with companies that can manage our centers and take them to the next level,” said John McDermott, chief information officer, Xerox. “HCL has demonstrated their leadership position in delivering global, transformational infrastructure services.”
Commenting on the engagement, Mr. Shami Khorana, Sr. Corp VP and President, HCL America Inc. (a wholly owned subsidiary of HCL), said, “our engagement with Xerox is a testament to HCL’s competencies and capabilities which continue to help the customer in its IT transformation by providing innovative IT services scalable to their needs. We are proud of this association and are committed to creating exponential value to enable accelerated returns for Xerox.” R Srikrishna, senior vice president, North America, HCL Technologies ISD, said, “HCL has a unique approach to IT Infrastructure Management and Transformation that offers our customers enhanced value in the short-term as well as over the life of the relationship. This engagement is a significant milestone for HCL and further enhances our credibility for managing complex, multi-regional data centers.”
HCL pioneered the concept of Remote Infrastructure Management (RIM) with a co-sourcing engagement model, which has added substantial value to customers. The company was cited as a leader in Global IT Infrastructure Outsourcing in an independent vendor evaluation study by Forrester Wave TM, Q2, 2007 and No.1 ‘Specialty Offshore Infrastructure Services Provider’ by NeoIT and ‘Managing Offshore’ magazine. The company currently manages more than 800,000 mission critical devices systems and supports 500,000 business users.
HCL has also been ranked as the World No.1 Best Performing IT Infrastructure Services by Global Services 100 Survey 2008.