The rapidly growing food delivery platform, Swiggy on Wednesday, has introduced instant pick-up and drop services named ‘ Swiggy Go’. The service can be availed by Swiggy users to send the package anywhere across the city. According to the company, ‘Swiggy go’ can be used to pick and drop off laundry, get forgotten keys, send lunch boxes from home to office or even deliver documents or parcels to clients, etc.
Sriharsha Majety, CEO mentioned that Bengaluru will be the first city in the country to experience Swiggy do the last-mile delivery for everything, not just-food. “ By 2020, we will expand Swiggy Go to over 300 cities and Swiggy Stores to all the major metros, ushering in a new era of convenience for consumers across India,” Majety said.
This comes weeks after the National Restaurant Association of India (NRAI) asked food delivery platforms Swiggy, Zomato, Uber Eats and Food Panda to do away with deep discounts while addressing other issues.
According to the letters written to all major online delivery aggregators, the association said that during its interaction with restaurant operators, it was observed that operators displayed strong resentment at the current status of transparency, forced discounting, uneven commission structure and general high-handedness of aggregators in the food delivery space.