On Friday, executives from online food delivery companies Swiggy and Zomato are set to meet the National Restaurant Association of India (NRAI) amid ongoing discussions among the two parties to bring a level-playing field to the food aggregation business in India.
In the meeting follow up has been taken of the discussion held in last month between the two parties that saw top executives from Zomato, and Swiggy meet members of the restaurant association after the latter raised concerns that unfair practices such as steep discounts and bundling of services was hurting business at eateries in India. Also, the meeting could set the tone for how aggregators set their terms and conditions to give in to the demands made by restaurants going forward.
After the end on the month, after the NRAI led the delisting of several restaurants across India from dining-membership driven apps such as Zomato Gold, Dineout and EazyDiner, among others over concerns that complimentary offers doled out by them was hurting business at restaurants. As a result, the NRAI that represents the interests of thousands of restaurant chains has raised concerns over various issues.
In a marathon meeting the two food aggregators, namely Swiggy and Zomato promised to get back to the NRAI with a formal proposal on various issues and suggest changes to their platforms, on 29th August.