Uniphore has raised $400 million in a funding round led by foreign fund NEA, March Capital and other existing investors. With this round, Uniphore’s total funding has touched $610 million at a valuation of $2.5 billion.

Umesh Sachdev, CEO and Co-founder of Uniphore said this is its biggest funding to date and will be utilised to extend its technology and market leadership with advancements in voice AI, computer vision and tonal emotion, and operations to North America, Europe and Asia-Pacific.

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The market for automating enterprise conversations has increased rapidly in the past few years as companies realise the impact of positive customer interactions on their brand image and customer loyalty. As a result, many businesses have turned to artificial intelligence and automation to make smooth and frictionless customer experiences.