Tech Mahindra has expanded its multi-year ServiceNow partnership, launching an AI and Innovation CoE to help scale enterprise AI deployments.

The idea here is fairly straightforward once you break it down. A lot of companies today have run small AI pilots, but very few have managed to scale those into something that actually runs across their day-to-day operations.

Tech Mahindra wants to close that gap by combining its own engineering and implementation experience with ServiceNow’s tools, things like the AI Control Tower and EmployeeWorks, which are essentially built to help businesses manage and govern their AI systems at scale rather than in isolated pockets.

The two companies plan to build out industry-specific solutions together, targeting sectors like manufacturing, telecom, banking and financial services, media, and technology.

Rather than offering one generic AI package for everyone, the goal is to tailor solutions around how each industry actually works.

One interesting part of the deal is what they’re calling the Client Zero approach. Before rolling anything out to customers, Tech Mahindra and the wider Mahindra Group will test these AI tools internally first.

The company already leans heavily on ServiceNow in its own operations, handling more than 100,000 support cases every month across 90 countries and supporting around 150,000 employees globally.

That internal usage has reportedly helped cut first-level IT support workload by about 25%, giving both companies a real-world example to point to.

Tech Mahindra CEO Mohit Joshi said businesses are now past the experimentation stage with AI and are looking to embed it directly into their core systems and workflows.

ServiceNow chairman and CEO Bill McDermott echoed a similar view, adding that AI creates real value only when it’s tied to outcomes people can actually see.

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