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AXIS BANK Customer Care

Axis Bank Customer Service

Axis Bank’s customer care centre will help you to the best of their knowledge when it gets to the bank’s credit cards. From assisting you in finding the best credit card, assisting you to apply for the credit card online or offline, to supporting you with any card-related matters that you may have, you can call them for any assistance you may need.

The retail phone banking numbers of Axis Bank are:

1-860-419–5555

1-860-500-5555

For agricultural and rural bank queries – Call 1800 419 5577

Axis Bank Credit Card Concerns

For any inquiries about Axis Bank credit cards, you can contact the customer care numbers specified above, applicable all over the country.

Blocking of Credit Card

In the event of loss or theft, you will be required to block your axis credit card to avoid fraudulent activities. After your card is blocked, you can ask for your card to be replaced. The account number will remain the same, but the card details will differ.

You can block your card by following these steps:

Axis Bank Support

By logging in to your Axis Bank account, you can reach the support page of the bank.

Click on ‘Support Home Page’

Choose the option of ‘Get It Done Instantly’.

Select ‘Block and Replace Your Debit/Credit Card’.

Insert your registered mobile number.

Once you do, an OTP will be sent to you, which must be inserted.

Choose your card and click on ‘Submit.

Axis Aha

Aha! is a dedicated chatbot by Axis Bank where you can get solutions for all your queries concerning different products presented by the bank. You can block your credit card by following the steps below:

Type ‘Block Credit Card’.

Log in to your net banking account or by applying your MPIN.

Choose the credit card which needs to be blocked and click on ‘Confirm’.

Insert the OTP sent to your mobile number, and your card will be blocked.

Axis Bank Mobile App

Blocking your credit card can also be done by your mobile app. Click on the credit card section, choose the card that needs to be blocked, and click on ‘Block and Replace Card’.

Internet Banking

To block your credit card by internet banking, here are the steps that need to be followed:

Click on the section called ‘Accounts’.

Choose ‘My Credit Cards’.

Select the credit card which needs to be blocked.

From the options, click on ‘More Services’.

Click on ‘Block Credit Card’ and state the reason.

Once you click on ‘Next’, a code will be sent to you. Enter it to create the request.

SMS

To block your credit card, you must SMS BLOCK ‘16-digit credit card number’ to 5676782 from your registered mobile number.

Replacement of Credit Card

Once you have blocked your credit card, the bank will send your new card by courier within ten working days.

For Lost Cards

For reporting your lost credit card, you can call

1-860-419–5555

1-860-500-5555

To notify a lost debit card, please reach out to 022-6798–7700

Axis Bank Credit Card Customer Care – NRI Phone Banking Numbers

There are worldwide toll-free and non-toll-free helpline numbers for Axis Bank. The non-toll-free number for worldwide customer care is +91 40 67174100.

The country-specific toll-free numbers are as follows:

CountryHelpline Number
USA1855 205 5577
UK0808 178 5040
Singapore800 1206 355
Canada1855 436 0726
Australia1800 153 861
Saudi Arabia800 850 0000
UAE8000 3570 3218
Qatar00 800 100 348
Bahrain800 11 300

Axis Bank Credit Card Grievance Redressal

There are generally three levels for Grievance Redressal at Axis Bank:

Level 1: Queries, Complaint, and Request Redressal

For any query, complaint, or request concerning the bank or any of its services, you can utilize Live Chat, use the customer care number, or find your nearest bank branch to reach and seek an explanation.

Level 2: Writing to a Nodal Officer

If the acknowledgement from visiting the bank, live chat, or calling customer care is not satisfying and did not solve your problem, you can always address the Nodal Officer by e-mail or a letter. If your concern is about a branch visit, you need to write to the Circle Nodal Officer.

Level 3: Reporting to the Principal Nodal Officer

You can connect directly with the Principal Nodal Officer if your problem isn’t solved by the Nodal Officer/Circle Nodal Officer, I.e. if you are not convinced with the Level 2 response. You can either write an e-mail affirming your concern to the Principal Nodal Officer, or you can download the grievance form and mail it to the mentioned address on the form.

If your queries are still not acknowledged to your satisfaction, you can contact the Banking Ombudsman.

Axis Bank Nodal Office Contact Details

CircleAddressE-Mail ID and Phone Number
Bangalore I and IIAxis Bank Ltd.,
41, Seshadri Road,
Anand Rao Circle,
Bangalore 560009
Circlenodalofficer.Bangalore@axisbank.com
Telephone No. Bangalore II – 080 2300410
BhopalBhopal Circle Office,
“The Infinity”,
2nd Floor,
M.P Nagar,
Zone II,
Bhopal- 462011 (Madhya Pradesh).
Circlenodalofficer.Bhopal@axisbank.com
AndhraCircle Office,
DNO 40-1-55,
VVR Square,
2nd floor,
Kalanagar,
Benz Circle,
Vijayawada – 520010
Circlenodalofficer.Andhra@axisbank.com
ChennaiChennai Circle Office,
II Floor, No.3,
Club House Road,
Chennai – 600002
Circlenodalofficer.Chennai@axisbank.com
BhubaneshwarBhubaneswar Circle Office,
Plot No. – 1,
Ground Floor,
Nandi Ghosh Estates,
Bapuji Nagar,
Bhubaneswar,
Pin No. 751009.
Circlenodalofficer.Bhubaneshwar@axisbank.com
DehradunCircle Office,
2nd floor,
NCR Plaza,
New Cantt. Road,
Hathibarkala Dehradun,
Uttarakhand 248001.
Circlenodalofficer.Dehradun@axisbank.com
Telephone No – 0135 – 6679991
Coimbatore214, 1st Floor,
DB Road, RS Puram,
Coimbatore-641002.
Circlenodalofficer.Coimbatore@axisbank.com
Gujarat West3rd floor,
Shivalik – Ishaan Nr. C N Vidyalaya,
Ambawadi,
Ahmedabad – 380006
Circlenodalofficer.Gujaratwest@axisbank.com
Gujarat East    411, 3rd Floor,
”The Park”,
Near Akshar Chowk. Old Padra Road,
Vadodara – 390020
Circlenodalofficer.Gujarateast@axisbank.com
Gurgaon and Faridabad3rd Floor,
SCO 29, Sector 14,
Gurgaon,
Haryana – 122001
Circlenodalofficer.delhi2@axisbank.com
Jaipur    Circle Office,
B-115, 1st Floor,
Shanti Tower,
Hawa Sadak,
Civil Lines,
Jaipur – 302006
Circlenodalofficer.Jaipur@axisbank.com
HyderabadHyderabad Circle Office,
Abhinandan Towers,
6-3-2493,
Road No:1,
Banjara Hills,
Hyderabad – 500034.
Circlenodalofficer.Hyderabad@axisbank.com
Kolkata5 Shakespeare Sarani,
Kolkata Circle Office,
Kolkata -700071
Circlenodalofficer.Kolkata@axisbank.com
KeralaCircle Office,
5th Floor,
Chicago Plaza,
Rajajai Road,
Kochi – 682 035,
Kerala.
Circlenodalofficer.Kerala@axisbank.com
LudhianaPlot 149,
1st Floor Industrial Area Phase-1,
Chandigarh – 160002.
Circlenodalofficer.Punjab@axisbank.com
Lucknow U.P – East consisting ofCircle Office,
1st Floor, UPRNSS Building,
G-4/5-B, Sector 4,
Gomti Nagar Extension,
Near CMS School,
Lucknow – 226010
Circlenodalofficer.Lucknow@axisbank.com
Mumbai2nd Floor,
Corporate Park 2,
Behind Swastik Chambers,
Sion Trombay Road,
Chembur East,
Mumbai 400071.
Circlenodalofficer.Mumbai@axisbank.com
NCRAxis House Noida Tower T-1,
5th Floor,
I-14, Jaypee Greens Wish Town,
Sector-128 Noida,
Uttar Pradesh-201304.
Nagpur©Circle Office,
3rd Floor,
Buty Building,
Above Bank of India,
RT Road, Civil Lines,
Nagpur – 440001.
Circlenodalofficer.Nagpur@axisbank.com
North West DelhiAxis House Noida Tower T-1,
5th Floor,
I-14, Jaypee Greens Wish Town,
Sector-128 Noida,
Uttar Pradesh-201304.
North EastCircle Office,
Chibber House 3rd Floor,
G.S. Road,
Guwahati-781005.
Circlenodalofficer.Northeast@axisbank.com
PanchkhulaS.C.O. 390,
Sector 20,
Urban Estate,
Panchkula – 134 112.
Circlenodalofficer.Panchkula@axisbank.com
PunePune Circle Office,
Unit No. 4,
Ground Floor,
Godrej Castlemaine,
Plot No. 155,
Sangamwadi,
Sassoon Road,
Off Bundgarden Road,
Next to Ruby Hall,
Pune – 411001.
Circlenodalofficer.Pune@axisbank.com
Telephone No. – 020 4902 6061
PatnaCircle Office, 2nd Floor,
Plot No. 136,
Patliputra Colony,
Near Sai Mandir,
Patna (Bihar) 800013.
Circlenodalofficer.Patna@axisbank.com
RaipurRaipur Circle Office 2nd floor,
Simran Tower,
Jeevan Bima Marg,
Raipur,
Chattisgarh-492001
Circlenodalofficer.Raipur@axisbank.com
PunjabPlot 149,
1st Floor Industrial Area Phase-1,
Chandigarh – 160002
Circlenodalofficer.Punjab@axisbank.com
South Delhi   3rd Floor, SCO 29,
Sector 14,
Gurgaon,
Haryana- 122001
Circlenodalofficer.delhi2@axisbank.com
RohtakS.C.O. 390,
Sector 20,
Urban Estate,
Panchkula – 134 112
Circlenodalofficer.Panchkula@axisbank.com
West Bengal7th Floor,
Nagaland House,
11, Shakespeare Sarani,
Kolkata -700071
Circlenodalofficer.Westbengal@axisbank.com

Nodal Officers and Areas of Operation

Bangalore I and IIT V R Prasad- Vice PresidentBangalore, Chikballapur, Chamarajnagar, Kolar, Mandya, Mysore, Tumkur in Karnataka State
BhopalD. B. Kiran – Deputy Vice President, Axis Bank Ltd.Agar, Malwa, Alirajpur, Ashoknagar, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Datia, Dewas, Dhar, East Nimar, Guna, Gwalior, Harda, Hoshangabad, Indore, Jhabua, Mandsaur, Morena, Neemuch, Raisen, Rajgarh, Ratlam, Sagar, Sehore, Shajapur, Sheopur, Shivpuri, Tikamgarh, Ujjain, Vidisha, West Nimar in the State of Madhya Pradesh.
AndhraNand Kishore Chawla – Deputy Vice President, Axis Bank Ltd.State of Andhra Pradesh & Yanam (under Puducherry)
ChennaiA. Madhusudan Goud – Vice President, Axis Bank Ltd.Chennai, Cuddalore, Kancheepuram, Karaikal, Nagapattinam, Pondicherry, Thiruvallur, Tiruvannamalai, Vellore & Villupuram in Tamil Nadu State.
BhubaneshwarAjit Kumar Tripathy, Vice President. Axis Bank Ltd.State of Odisha
DehradunGurmeet Singh Bhatia, Deputy Vice President, Axis Bank Ltd. Dehradun.Uttarakhand State & U.P-West consisting of Agra, Firozabad, Mainpuri, Mathura, Aligarh, Etah, Hathras, Kasganj, Budaun, Bareilly, Pilibhit, Shahjahanpur, Baghpat, Bulandshahr, Hapur, Meerut, Amroha, Bijnor, Moradabad, Rampur, Sambhal, Muzaffarnagar, Saharanpur, Shamli districts of U.P
CoimbatoreV. Ramanath n, Vice President, Axis Bank Ltd.Ariyalur, Coimbatore, Dharmapuri, Dindigul, Erode, Kanyakumari, Karur, Krishnagiri, Madurai, Namakkal, Nilgiri, Perambalur, Pudukottai, Ramanathapuram, Salem, Sivagangai, Thanjavur, Theni, Thiruvarur, Tuticorin, Tiruchirapalli, Tirupur, Tirunelveli, Tirupur & Virudhunagar in Tamil Nadu State.
Gujarat WestAnkur Agarwal, Vice President, Axis Bank Ltd.Devbhumi, Dwarka, Jamnagar, Rajkot, Porbandar, Junagadh, GirSomnath, Amreli, Bhavnagar, Botad, Surendranagar, Morbi, Kutch, Ahmedabad, Gandhinagar in the State of Gujarat, & Union Territory of Diu
Gujarat EastT. Purushottam Rao, Vice President, Axis Bank Ltd.Anand, Aravalli, Banas Kantha, Bharuch, Chhotaudehpur, Dadra & Nagar Haveli, Dahod, Daman, Kheda, Mehsana, Narmada, Navsari, Panchmahals, Patan, Sabarkantha, Surat, Tapi, Vadodara, Valsad in the State of Gujarat
HubliA. Chandrashekhar – Deputy Vice President, Axis Bank Ltd.Bagalkot, Belagavi, Ballari, Bidar, Chickmagalur, Chitradurga, Dakshin Kannada, Davangere, Dharwad, Gadag, Kalburgi, Hassan, Haveri, Koppal, Raichur, Shivamogga, Udupi, Uttar Kannada, Vijaypur and Yadgir of Karnataka State.
Gurgaon and FaridabadPrashant Khanduri – Deputy Vice President, Axis Bank Ltd.Gurgaon, Faridabad, Hodal, Palwal, Ballabhgarh, Sohna, Pataudi, Bijwasan and Kapashera area of Delhi
JaipurPrasanta Roy Chowdhury, Deputy Vice President Axis Bank Ltd.State of Rajasthan
HyderabadS. Srinivasa Kumar Vice President, Axis Bank Ltd.State of Telangana
KolkataSubimal Saha, Vice – President, Axis Bank Ltd.Kolkata city & Andamans
KeralaSudheesh Menon – Vice President Axis Bank Ltd.State of Kerala
LudhianaJaideep Kaul – Vice President, Axis Bank Ltd.   States of Punjab and Chandigarh
Lucknow U.P – East consisting ofRaj Kumar Jain – Vice President, Axis Bank Ltd.Allahabad, Ambedkar Nagar, Amethi, Auraiya, Azamgarh, Bahraich, Ballia, Balrampur, Banda, Bara Banki, Basti, Deoria, Faizabad, Fatehpur, Ghazipur, Gonda, Gorakhpur, Hamirpur, Hardoi, Jalaun, Jaunpur, Jhansi, Kannauj, Kanpur Nagar, Kheri, Kushinagar, Lalitpur, Lucknow, Mahoba, Maharajganj, Mau, Mirzapur, Pratapgarh, Rae Bareli, Sant Kabir Nagar, Sant Ravidas Nagar (Bhadhoi), Siddharthnagar, Sitapur, Sonbhadra, Sultanpur, Unnao and Varanasi Districts of U.P.
MumbaiA.V.S. Sarma – Vice President, Axis Bank LtdMumbai, Thane, Navi Mumbai, Raigad, Kalyan, Virar in the State of Maharashtra.
NCRVikas Anand – Vice President Axis Bank LtdWest Delhi, North Delhi, and North West Delhi
NagpurHarendrasingh Rawat – Deputy Vice President, Axis Bank LtdNashik, Nagpur, Aurangabad, Parbhani, Nanded, Ahmednagar, Yavatmal, Gadchiroli, Jalna, Jalgaon, Dhule, Amravati, Akola, Washim, Hingoli, Gondia, Chandrapur, Bhandara, Wardha, Nandurbar, Buldhana.
North West DelhiVikas Anand – Vice President Axis Bank Ltd.   West Delhi, North Delhi and, North West Delhi
North EastArindam Basu – Deputy Vice President, Axis Bank Ltd.Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
PanchkhulaDebaraj Maharana – Vice President, Axis Bank Ltd.Jammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram Districts.
PuneUtpal Mukherji, Deputy Vice President, Axis Bank Ltd.Goa, Kolhapur, Ratnagiri, Shindudurga, Sangli, Satara, Pune, Solapur, Latur, Beed & Osmanabad in the State of Maharashtra.
PatnaGirish Dubey, Deputy Vice President, Axis Bank Ltd.States of Bihar & Jharkhand
RaipurAbhay Kumar Deepak – Deputy Vice President, Axis Bank Ltd.Chhatishgarh and Districts of Balaghat, Chhindwara, Jabalpr, Katni, Mandla, Narsinghpur, Seoni, Rewa, Satna, Sidhi, Singrauli, Damoh, Panna, Anuppur, Shahdol, Umaria, Dindori in Madhya Pradesh.
PunjabJaideep Kaul – Vice President, Axis Bank Ltd.   Punjab and Chandigarh
South DelhiPrashant Khanduri – Deputy Vice President, Axis Bank Ltd.South Delhi
RohtakDebaraj Maharana – Vice President, Axis Bank Ltd.Jammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram districts.
West BengalDibyendu Banerjee – Vice President Axis Bank Ltd, West Bengal & Sikkim Circle.States of West Bengal (except Kolkata) & Sikkim

Write to Axis Bank

If you want to write to Axis Bank, you will be required to mail your letter to the Head Office of the bank located in Mumbai.

The location of the Axis Bank headquarters is:

Axis Bank Limited,

‘Axis House’,

C-2, Wadia International Centre,

Pandurang Budhkar Marg,

Worli,

Mumbai – 400 025.

The phone numbers of the office are 91-22-24252525/91-22-43252525.

The fax number is 91 22 24251800.

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