Partners with CRIF Solutions to Offer Smooth Onboarding for Borrowers Mahindra & Mahindra Financial Services Ltd., a division of the Mahindra Group, announced on Monday that it has teamed up with CRIF Solutions Private Limited (CRIF) to provide seamless onboarding for borrowers.

Delivering consistent and convenient customer experiences is an essential success metric for us at Mahindra Finance, according to Ramesh Iyer, VC&MD. The onboarding experience for customers at the dealer channel and branch, as well as the mobile/web digital channels made for customers, will be further improved by this digital solution, which is a natural match. We are pleased to collaborate on this project with CRIF and its pertinent product lines.
“This rule engine platform solution will ensure that the customer information we acquire and ingest through our AI-based scorecards paired with bureau information consistently follows our underwriting requirements,” noted Raul Rebello, COO of Mahindra Finance. Being a cloud-based product, the complete solution will lead to faster approvals through both in-person and online channels. As we progress toward high AUM growth, comprehensive and holistic engagement with credit bureaus is a top priority.
Through this partnership, Mahindra Finance would use CRIF’s enterprise business rules engine StrategyOne, an automated decisioning platform, to connect its client acquisition channels across various retail asset product lines. This association is anticipated by fusing automation and risk analysis to enable quicker loan approval decisions.