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INDIATECHNOLOGY

India Directs Smartphone Makers to Preload Govt Cyber Safety App

Smartphone
The order applies to all major manufacturers.

India is taking a tougher stance on mobile security. It is quietly directing smartphone makers to include its state-owned cybersecurity app, Sanchar Saathi, on every new device. Additionally, they must make it impossible for users to delete it. The confidential 28th November order, seen by Reuters, gives companies 90 days to comply. It also requires older devices in the supply chain to get the app via software updates.

The move marks a major escalation in India’s efforts to fight cyber fraud, lost phones, and fake IMEI numbers. The government says Sanchar Saathi β€” launched in January β€” has already helped recover more than 7 lakh lost phones, block over 3.7 million stolen devices, and shut down 30 million fraudulent mobile connections. Officials argue that making the app mandatory is necessary to tackle rising telecom-related threats.

But the directive is expected to spark friction with Apple and privacy advocates. Apple’s policies prohibit pre-installing any third-party or government app on new iPhones. The company has historically pushed back against similar demands. Analysts say Apple may try negotiating an alternative. They suggest prompting users to install the app voluntarily instead of a forced preload.

The order applies to all major manufacturers, including Samsung, Vivo, Oppo, and Xiaomi. With India home to more than 1.2 billion mobile users, the mandate could reshape the way smartphones are shipped in one of the world’s biggest markets.

Sanchar Saathi lets users verify IMEI numbers, report suspicious calls, and block stolen devices through a central registry. The government maintains that the app enhances cybersecurity and helps police trace stolen devices. Moreover, it reduces the circulation of counterfeit phones β€” a growing concern in India’s massive smartphone ecosystem.

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