Infosys has signed a strategic deal with Spark New Zealand to help modernise the telco’s technology delivery using AI and cloud solutions. The move aims to boost efficiency and enhance customer experience.

Announced on 18th April, the partnership builds on a 16-year relationship between the two companies. Under the new agreement, Infosys will support Spark with software engineering and DevOps expertise to improve and manage its digital services systems.

Spark will continue to own its IT assets and lead its tech strategy. At the same time, Infosys will provide scale, innovation, and tools such as its AI-first platform, Infosys Topaz, and cloud solution, Infosys Cobalt.

Matt Bain, Spark’s Director of Data and Marketing, said the collaboration will allow Spark to focus on its product roadmap and strategy. At the same time, Infosys drives faster execution and delivers AI-powered solutions to enhance customer service.

Infosys will also expand its local team in New Zealand to ensure tech support remains close to Spark’s operations.

Raja Shah, EVP at Infosys, said the strengthened partnership aims to deliver cost efficiencies and improve customer experiences through AI and automation.

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