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The Competition Commission of India has rejected the allegations that HP resorted to anti-competitive practices in a case related to sale of a defective laptop and deficiency in after-sales service.
The Competition Commission of India (CCI) has rejected the complaint terming the dispute as a “purely consumer issue” and said that there is no competition issue involved.
It had been alleged that Hewlett Packard (HP) indulge in an anti-competitive practices and abused its dominant position through selling a defective, spurious and sub-standard laptop to the informant and did not provide the desired after-sale services.
It has been noted by the CCI that there are other leading players in the relevant market and consumers have adequate choice and therefore, HP “does not enjoy a position of strength required to operate independently of market forces.”
