FM Nirmala Sitharaman has asked Infosys to fix persistent technical issues in the new tax filing portal by September 15, before the tax returns deadline.

The company was also nudged to ramp up resources to ensure services to millions of taxpayers. Sitharaman summoned Salil Parekh, managing director, and chief executive of Infosys, at her office seeking explanation over the company’s inability to resolve the snags in the portal even after two-and-a-half months since its launch.

Within hours of its launch on June 7, complaints had started coming in with users saying they were facing issues such as the inability to generate OTP for Aadhaar validation, create passwords, link old data for past returns, etc.

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The summon to Parekh was triggered by the inaccessibility of the portal during the weekend due to some maintenance activities.

Sources say the government has also asked Infosys to rework or make some modifications in the back-end of
the portal, which is creating issues in data migration and integration. While conveying its disappointment and concerns, the ministry emphasised that there was a need for putting in more resources and efforts on the part of Infosys so that the much-delayed delivery of agreed services is ensured, according to the media release issued by the Central Board of Direct taxes. It said Infosys was also sensitised on the difficulties that the taxpayers were facing and the problems that were arising on account of the delays in the functioning of the portal.

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